Frequently Asked Questions


Yes, all orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Yes, your satisfaction is our #1 priority. Therefore, you can request a refund for the following reasons mentioned below.

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

If for any reason you would like to exchange your product, perhaps for a different size in product. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.

FREE SHIPPING, most of the product we delivered at NO SHIPPING COST. But some product shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. You will see the shipping cost if applicable before your checkout.

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our suppliers through warehouse located in Europe (Spain) are shipped through China Post and USPS.

You can search for products by the categories by checking the categories navigation in the STORE page left side panel.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. We are trying our best provide tracking information for each and every order to makes sure you got the product.

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website https://europetstore.com

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.